Policy

100% GUARANTEE

TimberVaults.com is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in concealment furniture specification and selection. Each member of our team is empowered to make your experience a positive one. TimberVaults.com will refund 100% of your purchase amount should you be dissatisfied with any stock item. Simply email TimberVaults.com within 7 days from the date of delivery for a return authorization and return the item to our warehouse in brand new, unused condition, freight pre-paid & insured within 14 days of delivery. All accessories, tags, etc must be intact and attached as they originally were. The concealment furniture will require professional packaging and the return freight is the expense of the customer. Refunds will be issued when products have passed inspection at our location. We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Our return policy for other situations, such as shipping damage and the rare defective item is further explained below.

SHIPPING DAMAGE

We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the delivery receipt. If you are unable to inspect the contents at the time of delivery, make a notation on the freight bill of lading / waybill that there appears to be some damage. We have a large nationwide network of repair people that easily can make most repairs in home.

DEFECTIVE ITEMS

We offer a one year warranty for all manufacturer's defects (one year from date of purchase). Defective products are rare and can be exchanged or repaired at TimberVaults discretion within one year of receiving your order. Note that all returned products that are claimed defective are tested by our technicians. If they are found not to be defective, a restocking fee of 30% will be applied. Replacement parts are sent free of charge to the customer by TimberVaults.com. TimberVaults.com is not responsible for installation costs of replacement parts.

WARRANTY

TimberVaults.com warrants that its products will be free from defects in materials and workmanship and will be suitable for form, fit and function for 1 year as follows: Wooden structure and lock: One year replacement of the entire product or part of your concealment furniture: One year parts warranty. This warranty applies only to the original purchaser and is effective upon date of shipment from TimberVaults.com All claims under this warranty must be accompanied by the original TimberVaults.com product serial number, the purchasers' original PO number and date of purchase. This warranty is conditional provided that such products were installed and operated in accordance with TimberVaults.com instructions. The obligation of TimberVaults.com is limited to the repair or replacement, at our discretion, of the defective product only. This warranty does not cover damages, including but not limited to, those resulting from shipping, accidents, alterations, misuse, abuse, exposure to tobacco smoke, exposure to the weather, normal wear and tear, terrorism, sabotage, acts of God, or failure to follow TimberVaults.com instructions. In no event shall TimberVaults.com be liable or responsible for the act or expense of removal or installation of defective products, incidental, consequential or liquidated damages or for any other direct or indirect damage, loss, cost, expense or fee.

ORDER CANCELLATION

Once you place an order at TimberVaults.com, your order is then forwarded to our distribution center. If you change your mind and wish to cancel an order within 24 hours from the date and time of purchase, we will be able to confirm cancellation without penalty. No cancellations may be made after shipping has begun.

PRIVACY POLICY

TimberVaults.com is very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site. This Web site takes every precaution to protect our users' information.

PERSONAL INFORMATION

When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL which is the current industry-standard encryption protocol. When you browse TimberVaults.com's website, you are able to do so anonymously. We do not collect personal information when you browse - not even your email address.

EMAIL

We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations.

LEGAL STATEMENT

All content included on this site, such as text, graphics, photographs, logos, button icons, images, audio clips and software ("Content"), is the property of or licensed by TimberVaults.com ("TIMBERVAULTS") or its suppliers and protected by U.S. and international intellectual property laws. The compilation and layout of the Content is the exclusive property of TIMBERVAULTS and is protected by U.S. and international intellectual property laws. The Content may solely be used as a shopping resource. Any other use of the Content, including but not limited to reproduction, modification, distribution, transmission, display or performance, is strictly prohibited. All content not owned directly by TIMBERVAULTS, were received from third parties and TIMBERVAULTS accepts no responsibility therefore. Derivative works and other unauthorized copying or use of stills, audio, and video footage, including the re-transmittal of downloaded programs, graphics, and other materials, are expressly prohibited.

DISCLAIMER

This site is provided by TIMBERVAULTS on an "AS IS" basis. TIMBERVAULTS makes no representations or warranties of any kind, express or implied, as to the operation of this site. To the full extent permissible by applicable law, TIMBERVAULTS disclaims all warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. TIMBERVAULTS will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, incidental punitive and consequential damages.

APPLICABLE LAW

This site is created and controlled by TimberVaults.com staff in the State of Florida, USA. As such, the laws of the State of Florida will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. In the event of a dispute over merchandise the parties agree that the laws of the State of Florida govern the dispute and the venue of the dispute shall be the Palm Beach County Florida Superior Court.

OUR COUPON POLICY

From time to time we issue promotional discount coupon codes for items we sell on our website. We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.

FREE SHIPPING

All products are shipped FREE of charge within the continental USA (Lower 48 States).

Copyright © 2018 TimberVaults, Inc. All rights reserved.